Africa Travel Resource provide complex custom safari trips to clients around the globe looking for that once in a lifetime holiday. ATR were looking to provide an immersive UX to engage new customers and generate enquiries. They wanted to educate their customers on the positive and negative sides of safari tourism in Africa to encourage more sustainable choices. We were engaged to build a totally new full stack web application to streamline their business.
- Lead time:
- 18 months
- Travel and leisure
- Target Type:
- High net worth individuals
- Project Goal:
- Generate enquiries, promote sustainable tourism
- Web App Design, Web App Development, DevOps
- Adobe XD wireframes
- Adobe XD prototypes
- Front-end Development
- Back-end Development
- Quality Assurance Testing
- 1x User Experience Designer
- 1x User Interface Designer
- 2x Front-end Developers
- 2x Back-end Developers
- 1x DevOps Engineer
- 1x Project Manager
- 2x Quality Assurance Testers
Buying a safari holiday is a complex process that requires experience and knowledge to do successfully. Seasonality on a safari doesn’t just refer to the weather, it means that lions can be in your location one week but will be gone the next. Before an ATR agent can start to build a custom trip for a customer, the customer must first undertake a period of discovery where they uncover the experiences and locations available, gaining a base level of knowledge.
Our challenge was to engage the customer with the possibilities that a safari holiday offers and to build a relationship with the customer. The discovery process usually happens over a period of a couple of weeks to months and during this time, engagement needed to be tracked via engagement touchpoints such as favouriting, time spent on the site, chat interactions, and the number of visits.
The award winning ATR photography immerses the customer in Africa and acts as a window to the experiences that they could have.
Interactive maps provide insight into locations and accommodation as a customer builds their trip. The visual nature of the maps makes trips shareable with friends and family.
Booking a safari holiday can be overwhelming so we created a place for new customers to easily get started.
Using big data
ATR have been gathering data throughout their years in business and have produced a huge dataset to predict weather, animal migration patterns, lodges and experiences at different times of the year. We harnessed this data to produce a detailed search that enables customers with no knowledge of African safaris to start planning their holiday.
The dynamic search
We combined a dynamic natural language search with an interactive map to form the core navigation for the website. The search offers drop down options that adapt based on the user’s selection to provide the most relevant search. The search facilitates top level searches for customers starting out on their safari journey, but also deeper searches for customers with a greater knowledge level who are further through their discovery cycle.
The ATR search factors in a wide range of variables including the time of year, regional experiences, animal migration and experience, lodge, location and conservation ratings.
Due to the complexity of booking a safari holiday, ATR advisors have been trained to guide customers through the discovery process, increasing the depth of itinerary over time. The search has been created to replicate this process to provide the maximum support and drive the maximum sales for ATR.
As an industry leader, ATR can change the way that people book safari holidays. By putting the user first and taking responsibility for the trips they sell, ATR can have a positive impact on the people, animals and environment of Africa. The new website helps ATR to do this.